Why should I send you my personal information?
MARCHEVER takes your security seriously and has established an online security process that was developed in line with industry best practices. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and MARCHEVER as the e-commerce merchant.
What should I take note of when sending my personal information?
For your security, MARCHEVER advises that you never send anyone your full credit card number. We strongly recommend you divulge only the first 6 and the last 4 digits.
In the event where you submit a document with your full credit card number, MARCHEVER will not be held responsible for any arising complications
Will my personal information be kept confidential?
All important and relevant information submitted by our customers will be kept secure and confidential. Only limited and authorised personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.
Will I receive an online security email every time I place an order at MARCHEVER?
Online security verification is ideally done for one-time verification purpose only. To ensure you do not experience any delay in receiving your order due to online security checks, we recommend you use the same credit card for future purchases.
What should I do if I receive an online security email from you?
Please contact the Customer Service team as instructed in the email and provide the necessary documents as advised. Once your documents have been verified as valid, you will have to make a new order which will be processed at the soonest date.
What if I fail to respond to your email within the given period, will my order still be processed?
Failure to respond to the online security verification email within the given timeline will result in an automatic order cancellation.
What should I take note of as an internet user and online shopper?
MARCHEVER takes a number of steps to ensure our website is safe for use, free from malicious activity and that the transactions performed are secure.
We strongly advise all users to take the necessary steps to ensure your safety and security when using MARCHEVER. Some measures we recommend include:
- Avoid using a public computer or terminal to sign in to your account
- Keep your passwords private. Create a password that can’t be easily guessed
- Change your password frequently. Avoid using the same password for multiple logins
- Avoid saving your password in the browser
- Clear your browser history – cookies, caches and saved passwords – every time after using the browser
- Be vigilant of emails and telephone calls allegedly from MARCHEVER requesting you to update your account
In the event that you suspect you have received an unsolicited email or telephone call from us, please call +60 17 753 4586 or email us at [email protected] to verify that it is indeed from us.